Terms of use

The full terms

1. mom’z Retreat Attendees

1.1 Reservation Responsibility
It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

1.2 Payment Terms
The customer may pay in full, or pay a deposit of 50% of the total amount and the balance as set out in clause 1.3. The deposit is refunded as set out in clause 1.5. Full payment (100%) is required if the reservation is placed less than 4 weeks before the retreat start date. Individual payment arrangements may be agreed in writing. Reservation deposit: Where offered by mom'z, a Solo Babymoon reservation placed more than 10 weeks before the retreat start date can instead be secured with a reservation deposit of 500 Euro. If the customer cancels no later than 10 weeks before the retreat start date, the reservation deposit is refunded in full. 10 weeks before the retreat start date, the customer pays a top-up that brings the total paid to 50% of the total amount; the balance is due as set out in clause 1.3. Other retreats may have their own deposit terms, which are stated on their booking page.

1.3 Balance Payment
The balance of the retreat cost must be paid by the customer no later than 4 weeks prior to the retreat start date. For bookings made within the last 4 weeks, full payment must be made at the time of booking. Payments can be made via credit card or other options available on our website, depending on the customer’s location.

1.4 Non-Payment
If payment of the balance is not received by the due date, mom'z will issue a reminder. Failure to respond to this prompt gives mom'z the right to cancel the reservation and retain the deposit. The same applies if a top-up under clause 1.2 is not received by its due date: after a reminder, mom'z may cancel the reservation and retain the reservation deposit.

1.5 Cancellation by the Customer

More than 10 weeks before the retreat start date: all payments are refunded in full.

From 10 weeks to 4 weeks before the retreat start date: mom'z refunds 50% of the total retreat price. For a customer who has paid the 50% deposit, this means the full deposit is refunded.

Less than 4 weeks before the retreat start date: no refund. If mom'z fills the place with another guest, all payments are refunded in full.

A 500 Euro reservation deposit under clause 1.2 is refunded in full if the reservation is cancelled no later than 10 weeks before the retreat start date.

Refunds are made within 2 weeks.

1.6 Travel Insurance
mom'z strongly recommends that customers purchase comprehensive travel insurance to cover any potential losses due to cancellation or other unforeseen circumstances.

1.7 Force Majeure
In the event of Force Majeure, mom'z reserves the right to change bookings, postpone, or cancel retreats. In such cases:

Vouchers valid for 3 years will be offered, redeemable only for the specific product originally purchased (e.g., a solo babymoon retreat voucher can only be used for another babymoon retreat).

Vouchers are transferable to another person.

1.8 Cancellation by mom'z
If mom'z cancels or postpones a retreat for reasons outside of Force Majeure (e.g., operational issues), customers will receive a full refund of all payments made.

1.9 Liability for Flights and Travel
mom'z is not liable for flight costs, delays, cancellations, or additional travel expenses incurred by the customer.

1.10 Property Use and Damages
The customer must use the retreat property responsibly and must not engage in any activities deemed offensive, dangerous, or illegal.

Customers are liable for any damages to the property and will be charged based on an invoice provided by the property owner.

mom'z assumes no liability for damages caused by the customer or their child.

1.11 Accommodation Changes
If the customer downgrades their accommodation after payment, they are not automatically entitled to a refund. For upgrades, the new price will apply.

1.12 Health and Safety
Customers agree to participate in all activities at their own risk and acknowledge they have disclosed any medical conditions or limitations.

A waiver agreeing to these terms is part of the onboarding process.

Customers are advised to stop activities if they feel unwell or experience discomfort.

1.13 Supervision of Children
mom'z does not assume responsibility for supervising children at any time. All liability remains with the parent.

2.1 Complaints must be submitted in writing (e.g., via email) to hello@momz.eu at the earliest opportunity.

3.1 Vouchers issued for cancellations or Force Majeure are valid for 3 years and are transferable but restricted to the specific product originally purchased.

3.2 Discretionary discounts offered to other customers do not affect the status of guests who have paid full price.

3.3 Gift certificates can be cancelled for a full refund within 90 days of purchase. After that, a gift certificate stays valid as credit for five years from the date of purchase, for any date of The Solo Babymoon.

4.1 mom'z retains all copyright and exclusive rights to the materials, photos, videos, and content used for promotional purposes.

4.2 By participating in mom'z retreats or events, customers consent to the use of photos, videos, or other content featuring them for promotional purposes unless they explicitly notify mom'z in writing before the retreat begins.

5.1 These terms and conditions are governed by Spanish law and are subject to the exclusive jurisdiction of Spanish courts. This applies to all customers regardless of their country of residence.

6.1 Digital products, including online courses and coaching programs, are non-refundable.

6.2 mom'z does not guarantee specific outcomes, results, or earnings from its courses or programs.

7.1 Force Majeure includes but is not limited to natural disasters, pandemics, war, strikes, accidents, or third-party failures. mom'z will not be liable for any disruptions caused by such events.

8.1 mom'z is not liable for loss, damage, injury, or illness occurring during the retreat or while travelling to and from the retreat. Customers are responsible for obtaining adequate insurance.

9. Health coverage 9.1 Your wellbeing is very important to us. We kindly ask all participants to ensure they have appropriate health coverage for the duration of the retreat.

If you are a citizen of the European Union, please bring a valid European Health Insurance Card (EHIC). If you live in the UK, please bring your GHIC. If you are travelling from outside the EU, we recommend that you have comprehensive travel or medical insurance that covers healthcare and emergencies during your stay.

In the unlikely event of a medical emergency, we may contact local emergency services (112) and support in arranging any necessary assistance, including ambulance transport if required.

Please note that any costs related to medical care, ambulance services, or hospital treatment remain the responsibility of the participant and/or their insurance provider.

By joining the retreat, you acknowledge and accept responsibility for your own health coverage and any associated medical expenses.

Contact

NIF: Y0917450V

Shirin Fardi

Pl. Calvo Sotelo 4, 7

03450 Alicante, Spain

VAT ID: ESY0917450V

hello@momz.eu